Billing Terms and Conditions

Lovexoxo – Billing Terms and Conditions

Welcome to Lovexoxo! By making a purchase on our website, you agree to the following Billing Terms and Conditions. These terms govern how we process your payments, issue refunds, and handle any billing-related issues. Please read this document carefully to understand how your billing transactions will be managed.

1. Payment Methods

We accept various forms of payment to ensure that your shopping experience is convenient and secure. Our accepted payment methods include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay, etc.
  • Other Payment Options: Any additional payment methods available on our checkout page.

Note: All payment methods are processed through secure third-party payment processors, and we do not store your payment card details on our servers.

2. Billing Information

When you place an order, you will be required to provide accurate and complete billing information, including:

  • Your full name
  • Billing address (matching the address associated with your payment method)
  • Payment method details (credit card number, PayPal account, etc.)
  • Contact information (email address and phone number)

By providing this information, you authorize Lovexoxo to process your payment in accordance with these Billing Terms and Conditions.

3. Order Authorization

When you place an order, we will seek authorization from your payment provider to ensure that funds are available for the transaction. Please note that the authorization process may take a few moments and that no charges will be made until the order is processed and shipped.

  • Payment Authorization: Once authorized, the amount for your order will be placed on hold. However, charges will only be finalized after your order is processed for shipping.
  • Order Confirmation: After the payment has been successfully processed, you will receive an email confirming your order and payment.

If there are any issues with the payment or authorization, we will contact you via email to resolve the matter.

4. Pricing and Charges

All prices on Lovexoxo are listed in CAD or USD and are exclusive of shipping fees, taxes, and any other applicable charges unless otherwise specified. The total amount due for your order will be shown at checkout before you confirm your purchase.

  • Shipping Costs: Shipping fees are calculated during checkout based on the shipping method selected and the delivery destination.
  • Taxes and Duties: Taxes and import duties may apply to international orders depending on the destination country. Lovexoxo is not responsible for customs duties, taxes, or any other fees imposed by the country of delivery.

Note: Prices may be subject to change without notice, and any discounts or promotions will be clearly indicated at the time of checkout.

5. Payment Processing and Security

We take your payment security seriously. All payment transactions are processed through third-party providers that comply with the highest industry standards for security.

  • Encryption: Our website uses SSL encryption to protect your sensitive payment details during transactions.
  • Secure Payment Providers: We partner with trusted payment gateways (e.g., PayPal, Stripe) that ensure the secure processing of your payment information.

Lovexoxo does not store or have access to your full payment details (e.g., credit card numbers). Payments are securely processed by our third-party partners, who maintain strict data protection and privacy policies.

6. Billing Errors and Discrepancies

If you notice any discrepancies or issues with your billing statement, such as incorrect charges, missing items, or duplicate transactions, please contact us within 30 days of receiving your order to report the issue.

  • Disputes: If you believe an error has been made in billing or payment, please contact our customer service team immediately at [Customer Service Email] with the details of the issue.
  • Resolution: We will investigate your claim and, if necessary, issue a correction or refund for the discrepancy.

7. Refunds and Cancellations

Refunds are processed in accordance with our Return & Refund Policy, which applies to eligible orders. Please review the following terms regarding cancellations and refunds:

A. Cancellations

  • Orders can be canceled before they are processed and shipped. However, once an order has been shipped, it cannot be canceled.
  • If you wish to cancel your order, please contact our customer service team immediately. If the order has already been processed for shipment, we will not be able to cancel the order.

B. Refunds

  • Eligibility: Refunds are issued for damaged, defective, or incorrect items, or if your order is canceled within the allowable time frame.
  • Process: Refunds will be issued to the original payment method used for the order. Please allow 5-14 business days for the refund to appear in your account, depending on your payment provider.

Note: Shipping fees are non-refundable, except in cases where Lovexoxo is responsible for the error or damage.

8. Recurring Billing and Subscriptions

Lovexoxo may offer subscription-based services or recurring billing options for certain products or services. If you subscribe to a recurring service, you agree to the following terms:

  • Subscription Charges: You will be billed on a recurring basis (e.g., monthly or quarterly) for the selected subscription service. The payment will be automatically charged to the payment method on file.
  • Subscription Management: You can manage, pause, or cancel your subscription at any time through your account page or by contacting our customer service team.
  • Automatic Renewal: If you do not cancel your subscription, it will automatically renew at the end of each billing cycle.

9. Fraud Prevention

To protect against fraudulent activities, we reserve the right to:

  • Verify Payment Information: We may request additional verification for payment methods that appear suspicious or require further validation.
  • Reject Transactions: We may refuse to process a payment or cancel an order if fraud is suspected or if the transaction does not pass our internal security checks.

10. Changes to Billing Terms and Conditions

Lovexoxo reserves the right to update or modify these Billing Terms and Conditions at any time. If any changes are made, the updated terms will be posted on this page with an updated Effective Date. We encourage you to review these terms periodically to stay informed about our billing policies.

11. Contact Us

If you have any questions or concerns regarding billing, payments, or your order, please contact us:

Thank you for shopping with Lovexoxo. We value your business and are committed to providing a smooth and secure billing experience.