Track Your Order

Lovexoxo.ca – Track Your Order

We understand that you're excited about receiving your Lovexoxo order, and we want to make it as easy as possible for you to track its progress! Whether you’re eagerly awaiting your new adult products or simply want to know when they’ll arrive, we’ve got you covered. Here’s how you can track your order from Lovexoxo.ca:

1. How to Track Your Order

Once your order has shipped, you will receive an email confirmation that includes a tracking number. This tracking number allows you to monitor your order’s progress all the way to your doorstep. Here’s how to use it:

Step-by-Step Tracking:

  1. Check your email: You’ll receive a shipping confirmation email with your tracking number once your order has been dispatched.
  2. Find your tracking number: The email will contain a link to the carrier’s tracking page along with your unique tracking number.
  3. Track your order:
    • Click on the link provided in the email, or
    • Visit the carrier’s website directly (e.g., Canada Post, UPS, FedEx, or any other carrier we may use) and enter your tracking number into the tracking field.

Your order’s status will be displayed, showing the expected delivery date and real-time updates on its journey.

2. Which Carriers Do You Use?

We work with several trusted shipping carriers to ensure your order arrives safely and discreetly. The carrier used for your order will depend on your location and the shipping method you selected. Some of the carriers we may use include:

  • Canada Post
  • UPS
  • FedEx
  • DHL (for international orders)

For each order, the carrier will be specified in your shipping confirmation email.

3. Tracking Issues

If you're having trouble tracking your order, here are a few things to check:

  • Tracking number not working: It may take up to 24-48 hours for the tracking information to update after your order has been shipped. If it’s still not showing up after that, feel free to contact us for assistance.
  • No tracking updates: Sometimes, tracking may not update immediately, especially if the package is in transit between locations. If it’s been more than 5 business days since you received the shipping confirmation, please reach out to us for help.
  • Package delayed: Delays can occur due to weather, high shipping volumes, or other unforeseen issues. Please allow extra time for delivery, especially during holidays or peak seasons.

If you’re concerned about a delay or missing package, don’t hesitate to contact our customer support team—we’re here to help!

4. How to Contact Us for Tracking Support

If you need any assistance with tracking your order or if you believe there is an issue with your shipment, our customer service team is ready to assist you:

  • Email: lovexoxo667@gmail.com
  • Live Chat: Available on our website during business hours.

Our support team is available Monday to Sunday from 9:00 - 21:00 to help resolve any tracking or delivery issues.

5. What Happens If My Package Is Lost or Damaged?

While we do everything we can to ensure your order arrives safely, sometimes things can go wrong during shipping. If your package is lost or damaged in transit, here’s what you need to do:

  1. Contact Us Immediately: Let us know within 7 days of the expected delivery date if you believe your package is lost or damaged.
  2. Provide Details: Please provide your order number, tracking number, and any relevant photos if your package was damaged.
  3. Investigation: We will work with the carrier to investigate the issue. If the package is deemed lost or damaged, we’ll provide a replacement or a refund, depending on the situation.

6. Delivery Discreetness

We take your privacy seriously. All Lovexoxo.ca orders are shipped in plain, unmarked packaging. There will be no indication of the contents of your package, and the return address will be generic to ensure your discretion.

Thank you for shopping with Lovexoxo.ca! We strive to make your shopping experience as smooth and discreet as possible. If you have any questions or concerns about tracking your order, please don’t hesitate to contact us—we’re here to help.